Error reporting (#196)

* implement error reporting modal and service integration

* Add session diagnostics for error reporting and enhance API failure tracking

src/App.jsx

@@ -1,22 +1,23 @@
-import NavBar from '@/views/components/NavBar'
+import './styles/safe-area.css'
+
 import { Button, Typography, useColorScheme } from '@mui/joy'
 import { useCallback, useEffect } from 'react'
-import { Outlet, useNavigate } from 'react-router-dom'
+import { Outlet, useLocation, useNavigate } from 'react-router-dom'
 import { useRegisterSW } from 'virtual:pwa-register/react'
+
+import NavBar from '@/views/components/NavBar'
+
 import { registerCapacitorListeners } from './CapacitorListener'
 import PageTransition from './components/animations/PageTransition'
 import { ImpersonateUserProvider } from './contexts/ImpersonateUserContext'
+import SSEProvider from './contexts/SSEContext'
 import { AuthProvider } from './hooks/useAuth.jsx'
-
 import useOnboardingGate from './hooks/useOnboardingGate'
 import useStatusBar from './hooks/useStatusBar'
-import { useResource } from './queries/ResourceQueries'
-import './styles/safe-area.css'
-
-import SSEProvider from './contexts/SSEContext'
-import { useNotification } from './service/NotificationProvider'
-
 import { useSyncOnReconnect } from './hooks/useSyncOnReconnect'
+import { useResource } from './queries/ResourceQueries'
+import { recordRoute } from './service/DiagnosticsSession'
+import { useNotification } from './service/NotificationProvider'
 import NetworkBanner from './views/components/NetworkBanner'
 
 const add = className => {
@@ -32,8 +33,15 @@ const intervalMS = 5 * 60 * 1000 // 5 minutes
 
 const AppContent = () => {
   const { showNotification } = useNotification()
+  const location = useLocation()
   useSyncOnReconnect()
 
+  // Every route renders through this Outlet, so one listener here gives crash
+  // reports the trail that led to the failure.
+  useEffect(() => {
+    recordRoute(location.pathname)
+  }, [location.pathname])
+
   // // First-launch native users see the onboarding flow before anything else.
   useOnboardingGate()
 
@@ -41,8 +49,8 @@ const AppContent = () => {
   useStatusBar()
 
   const {
-    offlineReady: [offlineReady, setOfflineReady], // eslint-disable-line no-unused-vars
     needRefresh: [needRefresh, setNeedRefresh],
+    offlineReady: [offlineReady, setOfflineReady],
     updateServiceWorker,
   } = useRegisterSW({
     onRegistered(r) {
@@ -100,7 +108,7 @@ const AppContent = () => {
 }
 
 function App() {
-  const resource = useResource() // eslint-disable-line no-unused-vars
+  const resource = useResource()
   const { mode, systemMode } = useColorScheme()
   const navigate = useNavigate()
 

src/service/DiagnosticsSession.js

@@ -0,0 +1,189 @@
+/**
+ * Ambient session state worth having the moment something breaks: how long the
+ * user has been in the app, how they got to the screen that failed, which
+ * server they were talking to and what it had already refused.
+ *
+ * Deliberately dependency-free — ApiClient imports it on the request path, so
+ * anything imported here would risk a module cycle. Everything is in memory
+ * and dies with the tab; nothing is persisted.
+ */
+
+const SESSION_STARTED_AT = Date.now()
+const SESSION_ID = `${SESSION_STARTED_AT.toString(36)}-${Math.random()
+  .toString(36)
+  .slice(2, 8)}`
+
+// A cold start (vs. a reload of an already-running app) changes what a crash
+// means: a reload loop looks very different from a first-launch failure.
+const NAVIGATION_TYPE =
+  performance.getEntriesByType?.('navigation')?.[0]?.type ?? 'unknown'
+
+const MAX_ROUTES = 10
+const MAX_API_FAILURES = 8
+
+const routeTrail = []
+const apiFailures = []
+let backgroundedCount = 0
+let serverVersion = null
+
+// ---------------------------------------------------------------------------
+// Route trail
+// ---------------------------------------------------------------------------
+
+/**
+ * Records a navigation and closes out the dwell time on the previous screen.
+ * "The crash happened 400ms after landing on /chores/12 from /chores" is a
+ * far better bug report than "the crash happened on /chores/12".
+ */
+export const recordRoute = path => {
+  if (!path) return
+  const now = Date.now()
+  const previous = routeTrail[routeTrail.length - 1]
+  if (previous) {
+    if (previous.path === path) return
+    previous.dwellMs = now - previous.at
+  }
+  routeTrail.push({ path, at: now })
+  if (routeTrail.length > MAX_ROUTES) routeTrail.shift()
+}
+
+export const getRouteTrail = () => {
+  const now = Date.now()
+  return routeTrail.map((entry, index) => ({
+    path: entry.path,
+    // The current screen has no closing dwell yet; measure it up to now.
+    dwellMs:
+      entry.dwellMs ??
+      (index === routeTrail.length - 1 ? now - entry.at : null),
+    msAgo: now - entry.at,
+  }))
+}
+
+/** The screen the user came from, which is usually where the bug was planted. */
+export const getPreviousRoute = () =>
+  routeTrail.length > 1 ? routeTrail[routeTrail.length - 2].path : null
+
+// ---------------------------------------------------------------------------
+// Server identity
+// ---------------------------------------------------------------------------
+
+/**
+ * Picks the server build out of response headers. Costs nothing when the
+ * server doesn't send them — the field simply stays null.
+ */
+export const recordServerVersionFromResponse = response => {
+  if (serverVersion) return
+  try {
+    serverVersion =
+      response?.headers?.get?.('x-donetick-version') ||
+      response?.headers?.get?.('x-api-version') ||
+      null
+  } catch {
+    // headers may be inaccessible on opaque responses; not worth reporting
+  }
+}
+
+export const setServerVersion = version => {
+  if (version) serverVersion = version
+}
+
+export const getServerVersion = () => serverVersion
+
+// ---------------------------------------------------------------------------
+// API failures
+// ---------------------------------------------------------------------------
+
+/** Strips ids and query strings so failures group by endpoint, not by row. */
+const normalizeEndpoint = endpoint =>
+  String(endpoint || '')
+    .split('?')[0]
+    .replace(/\/\d+/g, '/:id')
+
+export const recordApiFailure = ({ endpoint, method, status }) => {
+  apiFailures.push({
+    at: Date.now(),
+    method: method || 'GET',
+    endpoint: normalizeEndpoint(endpoint),
+    status: status ?? 'network',
+  })
+  if (apiFailures.length > MAX_API_FAILURES) apiFailures.shift()
+}
+
+export const getApiFailures = () => {
+  const now = Date.now()
+  return apiFailures.map(failure => ({
+    method: failure.method,
+    endpoint: failure.endpoint,
+    status: failure.status,
+    msAgo: now - failure.at,
+  }))
+}
+
+// ---------------------------------------------------------------------------
+// Lifecycle
+// ---------------------------------------------------------------------------
+
+if (typeof document !== 'undefined') {
+  document.addEventListener('visibilitychange', () => {
+    if (document.visibilityState === 'hidden') backgroundedCount += 1
+  })
+}
+
+// ---------------------------------------------------------------------------
+// Snapshot
+// ---------------------------------------------------------------------------
+
+const getServiceWorkerState = async () => {
+  if (!('serviceWorker' in navigator)) return { supported: false }
+  try {
+    const registration = await navigator.serviceWorker.getRegistration()
+    return {
+      supported: true,
+      controlled: Boolean(navigator.serviceWorker.controller),
+      // A waiting worker means the user is running a stale bundle against a
+      // newer deploy — the usual cause of chunk-load failures after a release.
+      updateWaiting: Boolean(registration?.waiting),
+    }
+  } catch {
+    return { supported: true, controlled: null, updateWaiting: null }
+  }
+}
+
+const getStorageState = async () => {
+  try {
+    const { quota, usage } = await navigator.storage.estimate()
+    return {
+      usageMb: Math.round((usage / 1048576) * 10) / 10,
+      quotaMb: Math.round(quota / 1048576),
+      // Storage pressure produces failures that look like anything but.
+      pressure: quota ? Math.round((usage / quota) * 100) : null,
+    }
+  } catch {
+    return null
+  }
+}
+
+export const getSessionDiagnostics = async () => {
+  const [serviceWorker, storage] = await Promise.all([
+    getServiceWorkerState(),
+    getStorageState(),
+  ])
+
+  return {
+    sessionId: SESSION_ID,
+    sessionStartedAt: new Date(SESSION_STARTED_AT).toISOString(),
+    sessionDurationMs: Date.now() - SESSION_STARTED_AT,
+    navigationType: NAVIGATION_TYPE,
+    backgroundedCount,
+    serverVersion,
+    previousRoute: getPreviousRoute(),
+    routeTrail: getRouteTrail(),
+    apiFailures: getApiFailures(),
+    // Chromium only; absent elsewhere rather than faked.
+    heapUsedMb: performance.memory
+      ? Math.round(performance.memory.usedJSHeapSize / 1048576)
+      : null,
+    storage,
+    serviceWorker,
+  }
+}

src/service/ErrorReportService.js

@@ -0,0 +1,295 @@
+import { getSessionDiagnostics } from './DiagnosticsSession'
+import { collectFeedbackContext } from './FeedbackService'
+
+const GITHUB_URL = 'https://github.com/donetick/donetick'
+
+// Reports go to the same relay as feedback unless a dedicated one is set, so
+// self-hosters who point at their own Worker get both for the price of one.
+const REPORT_URL =
+  import.meta.env.VITE_ERROR_REPORT_WEBHOOK_URL ||
+  import.meta.env.VITE_FEEDBACK_WEBHOOK_URL
+
+// Same trap as feedback: a chat webhook pasted straight in would reject our
+// schema and ship inside the public bundle. Relay through the Worker instead.
+const isRawChatWebhook = url =>
+  /^https:\/\/(discord(app)?\.com\/api\/webhooks|hooks\.slack\.com)/i.test(
+    url || '',
+  )
+
+export const SUBMIT_RESULT = {
+  SENT: 'sent',
+  FAILED: 'failed',
+  UNCONFIGURED: 'unconfigured',
+  MISCONFIGURED: 'misconfigured',
+  SELF_HOSTED: 'self-hosted',
+}
+
+const MAX_STACK = 4000
+
+const clamp = (value, max) =>
+  typeof value === 'string' && value.length > max
+    ? `${value.slice(0, max)}\n… truncated`
+    : value
+
+/** Short, human-readable handle the user can quote back to support. */
+export const newReportId = () =>
+  `DT-${Date.now().toString(36).toUpperCase().slice(-5)}-${Math.random()
+    .toString(36)
+    .toUpperCase()
+    .slice(2, 6)}`
+
+const safeMessage = error => {
+  const message = error?.message ?? error?.statusText
+  if (!message || message === '[object Object]') return null
+  return message
+}
+
+/** Everything about the failure itself, normalised across throw shapes. */
+const describeError = (error, errorInfo) => {
+  if (!error) return { name: 'Unknown', message: null }
+  return {
+    name: error.name ?? error.constructor?.name ?? typeof error,
+    message: safeMessage(error) ?? String(error).slice(0, 500),
+    // react-router route errors carry an HTTP shape instead of a stack.
+    status: error.status ?? error.response?.status ?? null,
+    statusText: error.statusText ?? null,
+    // Vite/react-router attach a digest to server-side thrown responses.
+    digest: error.digest ?? null,
+    stack: clamp(error.stack ?? null, MAX_STACK),
+    componentStack: clamp(errorInfo?.componentStack ?? null, MAX_STACK),
+  }
+}
+
+/** Everything about the environment the failure happened in. */
+const describeRuntime = () => {
+  const connection =
+    navigator.connection ||
+    navigator.mozConnection ||
+    navigator.webkitConnection
+
+  return {
+    url: window.location.href,
+    route: window.location.pathname + window.location.search,
+    referrer: document.referrer || null,
+    viewport: `${window.innerWidth}×${window.innerHeight}`,
+    screen: `${window.screen?.width}×${window.screen?.height}`,
+    devicePixelRatio: window.devicePixelRatio,
+    online: navigator.onLine,
+    connectionType: connection?.effectiveType ?? null,
+    timezone: Intl.DateTimeFormat().resolvedOptions().timeZone,
+    colorScheme: window.matchMedia?.('(prefers-color-scheme: dark)').matches
+      ? 'dark'
+      : 'light',
+    standalone: window.matchMedia?.('(display-mode: standalone)').matches,
+    userAgent: navigator.userAgent,
+  }
+}
+
+const cachedUser = () => {
+  try {
+    return JSON.parse(localStorage.getItem('user') || 'null')
+  } catch {
+    return null
+  }
+}
+
+/**
+ * The full diagnostic bundle. Deliberately assembled in one place so the copy
+ * button, the GitHub fallback and the webhook all describe the same crash.
+ *
+ * Reads the signed-in user from cache rather than the network: by the time
+ * this runs the app has already failed, and a fetch may be exactly what broke.
+ */
+export const collectErrorReport = async ({ error, errorInfo, reportId }) => {
+  const user = cachedUser()
+  const [context, session] = await Promise.all([
+    collectFeedbackContext({
+      feature: window.location.pathname,
+      userProfile: user,
+    }).catch(() => ({})),
+    getSessionDiagnostics().catch(() => ({})),
+  ])
+
+  return {
+    reportId: reportId ?? newReportId(),
+    occurredAt: new Date().toISOString(),
+    error: describeError(error, errorInfo),
+    runtime: describeRuntime(),
+    app: context,
+    session,
+  }
+}
+
+/** The plain-text rendering used by the copy button and the details panel. */
+const formatDuration = ms => {
+  if (ms == null) return 'unknown'
+  if (ms < 1000) return `${ms}ms`
+  if (ms < 60_000) return `${Math.round(ms / 1000)}s`
+  const minutes = Math.floor(ms / 60_000)
+  if (minutes < 60) return `${minutes}m ${Math.round((ms % 60_000) / 1000)}s`
+  return `${Math.floor(minutes / 60)}h ${minutes % 60}m`
+}
+
+export const formatErrorReport = report => {
+  if (!report) return ''
+  const { app, error, runtime, session = {} } = report
+  const lines = [
+    `Report ID: ${report.reportId}`,
+    `Time: ${report.occurredAt}`,
+    '',
+    `Error: ${error.name}${error.message ? `: ${error.message}` : ''}`,
+    error.status
+      ? `HTTP: ${error.status} ${error.statusText ?? ''}`.trim()
+      : null,
+    '',
+    `URL: ${runtime.url}`,
+    session.previousRoute ? `Came from: ${session.previousRoute}` : null,
+    '',
+    `App: ${app.appVersion} · ${app.platform}${app.isNative ? ' (native)' : ''}`,
+    `Server: ${session.serverVersion ?? 'not reported'}`,
+    `Session: ${formatDuration(session.sessionDurationMs)} active · ${
+      session.navigationType ?? 'unknown'
+    } start · backgrounded ${session.backgroundedCount ?? 0}×`,
+    `Device: ${app.deviceModel} · ${app.osVersion}`,
+    `Viewport: ${runtime.viewport} @${runtime.devicePixelRatio}x · ${runtime.colorScheme}`,
+    `Locale: ${app.locale} · ${runtime.timezone}`,
+    `Network: ${runtime.online ? 'online' : 'offline'}${
+      runtime.connectionType ? ` (${runtime.connectionType})` : ''
+    }`,
+    `Hosting: ${app.hosting}`,
+    app.userId ? `User: ${app.userId}` : null,
+    session.storage
+      ? `Storage: ${session.storage.usageMb}MB / ${session.storage.quotaMb}MB (${session.storage.pressure}%)`
+      : null,
+    session.heapUsedMb ? `Heap: ${session.heapUsedMb}MB` : null,
+    session.serviceWorker?.supported
+      ? `Service worker: ${
+          session.serviceWorker.controlled ? 'controlling' : 'not controlling'
+        }${session.serviceWorker.updateWaiting ? ' · UPDATE WAITING' : ''}`
+      : null,
+  ].filter(Boolean)
+
+  if (session.routeTrail?.length) {
+    lines.push(
+      '',
+      'Route trail (oldest first):',
+      ...session.routeTrail.map(
+        entry =>
+          `- ${entry.path} · ${formatDuration(entry.dwellMs)} · ${formatDuration(
+            entry.msAgo,
+          )} ago`,
+      ),
+    )
+  }
+  if (session.apiFailures?.length) {
+    lines.push(
+      '',
+      'Recent API failures:',
+      ...session.apiFailures.map(
+        failure =>
+          `- ${failure.method} ${failure.endpoint} → ${
+            failure.status
+          } (${formatDuration(failure.msAgo)} ago)`,
+      ),
+    )
+  }
+  if (app.recentErrors?.length) {
+    lines.push('', 'Recent errors:', ...app.recentErrors.map(e => `- ${e}`))
+  }
+  if (error.componentStack) {
+    lines.push('', 'Component stack:', error.componentStack.trim())
+  }
+  if (error.stack) {
+    lines.push('', 'Stack:', error.stack)
+  }
+  return lines.join('\n')
+}
+
+/**
+ * Pre-filled GitHub issue for self-hosted instances — their crash data never
+ * leaves infrastructure they control, and they see it before it is published.
+ */
+export const buildErrorIssueUrl = ({ description, report }) => {
+  const title = `[crash] ${
+    report.error.message?.slice(0, 80) ||
+    report.error.name ||
+    'Unexpected error'
+  }`
+  const body = [
+    '### What happened',
+    description?.trim() || '_no description provided_',
+    '',
+    '### Diagnostics',
+    '```',
+    formatErrorReport(report),
+    '```',
+  ].join('\n')
+
+  return `${GITHUB_URL}/issues/new?labels=bug&title=${encodeURIComponent(
+    title,
+  )}&body=${encodeURIComponent(body)}`
+}
+
+/**
+ * Posts the report to the relay. Never throws — a failed crash report must not
+ * produce a second crash, so every path resolves to a result the UI can show.
+ */
+export const submitErrorReport = async ({
+  contactEmail,
+  description,
+  report,
+}) => {
+  const payload = {
+    source: 'donetick-app',
+    kind: 'error-report',
+    reportId: report.reportId,
+    description: description?.trim() || null,
+    contactEmail: contactEmail?.trim() || null,
+    report,
+  }
+
+  // Enforced here, not only in the UI, so no future caller can relay a
+  // self-hosted instance's stack traces to the hosted endpoint.
+  if (report.app?.hosting !== 'cloud') {
+    return {
+      result: SUBMIT_RESULT.SELF_HOSTED,
+      githubUrl: buildErrorIssueUrl({ description, report }),
+    }
+  }
+
+  if (!REPORT_URL) {
+    console.info('ErrorReportService: no endpoint configured, report:', payload)
+    return {
+      result: SUBMIT_RESULT.UNCONFIGURED,
+      githubUrl: buildErrorIssueUrl({ description, report }),
+    }
+  }
+
+  if (isRawChatWebhook(REPORT_URL)) {
+    console.error(
+      'ErrorReportService: the report URL points directly at a Discord/Slack ' +
+        'webhook. Deploy the relay Worker and point the variable at it.',
+      payload,
+    )
+    return {
+      result: SUBMIT_RESULT.MISCONFIGURED,
+      githubUrl: buildErrorIssueUrl({ description, report }),
+    }
+  }
+
+  try {
+    const response = await fetch(REPORT_URL, {
+      method: 'POST',
+      headers: { 'Content-Type': 'application/json' },
+      body: JSON.stringify(payload),
+    })
+    if (response.ok) return { result: SUBMIT_RESULT.SENT }
+  } catch (submitError) {
+    console.warn('ErrorReportService: submission failed', submitError)
+  }
+
+  return {
+    result: SUBMIT_RESULT.FAILED,
+    githubUrl: buildErrorIssueUrl({ description, report }),
+  }
+}

src/utils/ApiClient.js

@@ -1,6 +1,11 @@
 import { Preferences } from '@capacitor/preferences'
+
 import { API_URL } from '../Config'
 import { networkManager } from '../hooks/NetworkManager'
+import {
+  recordApiFailure,
+  recordServerVersionFromResponse,
+} from '../service/DiagnosticsSession'
 import { logout, RefreshToken } from './Fetcher'
 import { isOAuthExchangeInProgress } from './OAuthExchangeState'
 import { offlineDB } from './OfflineDB'
@@ -129,7 +134,7 @@ class ApiClient {
 
   // Process queued requests after refresh attempt
   processQueue(error, token = null) {
-    this.failedQueue.forEach(({ resolve, reject }) => {
+    this.failedQueue.forEach(({ reject, resolve }) => {
       if (error) {
         reject(error)
       } else {
@@ -199,6 +204,17 @@ class ApiClient {
       let response = await fetch(url, config)
       clearTimeout(timeoutId)
 
+      // Passive diagnostics: learn the server build from whatever it already
+      // answers, and keep the last few refusals for crash reports.
+      recordServerVersionFromResponse(response)
+      if (!response.ok) {
+        recordApiFailure({
+          endpoint,
+          method: config.method,
+          status: response.status,
+        })
+      }
+
       // 2. Check for 401 (Unauthorized)
       if (response.status === 401) {
         // Always queue this request first
@@ -280,6 +296,7 @@ class ApiClient {
         error?.name === 'AbortError' && options.signal?.aborted
       if (!externalAbort) {
         networkManager.setServerUnreachable()
+        recordApiFailure({ endpoint, method: config.method, status: 'network' })
       }
       console.error('Request failed', error)
       throw error

src/views/Chores/MyChores.jsx

@@ -372,7 +372,6 @@ const MyChores = () => {
       }
 
       processEffectAsync()
-      // throw new Error('Fake Error to test posthog')
     }
   }, [
     membersLoading,

src/views/Error.jsx

@@ -10,9 +10,15 @@ import {
   SearchOffRounded,
 } from '@mui/icons-material'
 import { Box, Button, IconButton, Snackbar, Typography } from '@mui/joy'
-import { useState } from 'react'
+import { useEffect, useState } from 'react'
 import { Link, useRouteError } from 'react-router-dom'
 
+import {
+  collectErrorReport,
+  formatErrorReport,
+} from '../service/ErrorReportService'
+import ErrorReportModal from './Modals/ErrorReportModal'
+
 const getErrorKind = error => {
   if (!error)
     return { label: 'Unknown Error', color: 'danger', Icon: ErrorRounded }
@@ -48,27 +54,30 @@ const safeMessage = error => {
   return msg
 }
 
-const buildErrorText = (error, url) => {
-  const lines = [
-    `URL: ${url}`,
-    `Time: ${new Date().toISOString()}`,
-    `Error: ${safeMessage(error) ?? String(error)}`,
-  ]
-  if (error?.stack) lines.push(`\nStack:\n${error.stack}`)
-  return lines.join('\n')
-}
-
 const Error = () => {
   const error = useRouteError()
   const [showDetails, setShowDetails] = useState(false)
   const [copied, setCopied] = useState(false)
+  const [reportOpen, setReportOpen] = useState(false)
+  const [reportText, setReportText] = useState('')
 
-  const { color, Icon } = getErrorKind(error)
+  const { Icon, color } = getErrorKind(error)
   const message = safeMessage(error)
-  const url = window.location.href
+
+  // The same bundle the report modal sends, so what the user copies and what
+  // we receive can never disagree.
+  useEffect(() => {
+    let active = true
+    collectErrorReport({ error }).then(report => {
+      if (active) setReportText(formatErrorReport(report))
+    })
+    return () => {
+      active = false
+    }
+  }, [error])
 
   const handleCopy = () => {
-    navigator.clipboard.writeText(buildErrorText(error, url)).then(() => {
+    navigator.clipboard.writeText(reportText).then(() => {
       setCopied(true)
     })
   }
@@ -209,11 +218,24 @@ const Error = () => {
         size='lg'
         startDecorator={<RefreshRounded />}
         onClick={() => window.location.reload()}
-        sx={{ width: '100%', mb: 2 }}
+        sx={{ width: '100%', mb: 1.5 }}
       >
         Try again
       </Button>
 
+      {/* Reporting is one tap from the failure, where the context is still
+          fresh — asking people to find it in Settings afterwards never works. */}
+      <Button
+        variant='outlined'
+        color='neutral'
+        size='lg'
+        startDecorator={<BugReportRounded />}
+        onClick={() => setReportOpen(true)}
+        sx={{ width: '100%', mb: 2 }}
+      >
+        Report this problem
+      </Button>
+
       {/* Secondary actions */}
       <Box sx={{ display: 'flex', gap: 3, mb: 5 }}>
         <Button
@@ -251,16 +273,7 @@ const Error = () => {
           textAlign='center'
           sx={{ color: 'text.tertiary', mb: 1.5 }}
         >
-          If this keeps happening,{' '}
-          <a
-            href='https://github.com/donetick/donetick/issues/new'
-            target='_blank'
-            rel='noopener noreferrer'
-            style={{ textDecoration: 'underline' }}
-          >
-            open an issue
-          </a>{' '}
-          and include the error details below.
+          If this keeps happening, send us a report please consider sending us report so we can take a look. 
         </Typography>
 
         {(error?.stack || message) && (
@@ -313,7 +326,7 @@ const Error = () => {
                     color: 'text.secondary',
                   }}
                 >
-                  {buildErrorText(error, url)}
+                  {reportText || 'Collecting error details…'}
                 </Typography>
               </Box>
             )}
@@ -321,6 +334,12 @@ const Error = () => {
         )}
       </Box>
 
+      <ErrorReportModal
+        open={reportOpen}
+        onClose={() => setReportOpen(false)}
+        error={error}
+      />
+
       <Snackbar
         open={copied}
         autoHideDuration={2500}

src/views/Modals/ErrorReportModal.jsx

@@ -0,0 +1,429 @@
+import { Browser } from '@capacitor/browser'
+import { Capacitor } from '@capacitor/core'
+import {
+  BugReportRounded,
+  CheckRounded,
+  ContentCopyRounded,
+  ExpandMoreRounded,
+  GitHub,
+} from '@mui/icons-material'
+import {
+  Box,
+  Button,
+  FormControl,
+  FormLabel,
+  Input,
+  Link,
+  Stack,
+  Textarea,
+  Typography,
+} from '@mui/joy'
+import { useEffect, useState } from 'react'
+
+import { useResponsiveModal } from '../../hooks/useResponsiveModal.js'
+import {
+  collectErrorReport,
+  formatErrorReport,
+  SUBMIT_RESULT,
+  submitErrorReport,
+} from '../../service/ErrorReportService'
+
+const EASE = 'cubic-bezier(0.22, 1, 0.36, 1)'
+
+const enter = (delay = 0) => ({
+  animation: `errorReportIn 420ms ${EASE} ${delay}ms both`,
+  '@keyframes errorReportIn': {
+    from: { opacity: 0, transform: 'translateY(10px)' },
+    to: { opacity: 1, transform: 'none' },
+  },
+  '@media (prefers-reduced-motion: reduce)': { animation: 'none' },
+})
+
+const STEP = { FORM: 'form', SENT: 'sent', FALLBACK: 'fallback' }
+
+// Native webviews swallow target="_blank"; route through the system browser.
+const openUrl = async url => {
+  if (Capacitor.isNativePlatform()) {
+    await Browser.open({ url })
+  } else {
+    window.open(url, '_blank', 'noopener,noreferrer')
+  }
+}
+
+/**
+ * The same halo treatment the onboarding views use, so the crash path doesn't
+ * introduce a third visual language for "here's the thing this screen is about".
+ */
+const IconHalo = ({ color = 'primary', icon }) => (
+  <Box
+    sx={{
+      position: 'relative',
+      display: 'grid',
+      placeItems: 'center',
+      width: 64,
+      height: 64,
+      mx: 'auto',
+      '&::before': {
+        content: '""',
+        position: 'absolute',
+        width: 110,
+        height: 110,
+        borderRadius: '50%',
+        bgcolor: `${color}.softBg`,
+        opacity: 0.6,
+        filter: 'blur(24px)',
+      },
+      '& > *': { position: 'relative' },
+    }}
+  >
+    <Box
+      sx={{
+        width: 56,
+        height: 56,
+        borderRadius: '50%',
+        display: 'grid',
+        placeItems: 'center',
+        bgcolor: 'background.surface',
+        border: '1px solid',
+        borderColor: 'divider',
+        color: `${color}.plainColor`,
+        '& svg': { fontSize: '1.6rem' },
+      }}
+    >
+      {icon}
+    </Box>
+  </Box>
+)
+
+/**
+ * Collects a crash report from the error screen: one short answer from the
+ * user, everything else gathered automatically. The diagnostics are shown
+ * before sending rather than after — people are more willing to send a report
+ * they can see, and this is the one moment they already distrust the app.
+ */
+const ErrorReportModal = ({ error, errorInfo, onClose, open }) => {
+  const { ResponsiveModal } = useResponsiveModal()
+
+  const [report, setReport] = useState(null)
+  const [description, setDescription] = useState('')
+  const [email, setEmail] = useState('')
+  const [showDetails, setShowDetails] = useState(false)
+  const [copied, setCopied] = useState(false)
+  const [submitting, setSubmitting] = useState(false)
+  const [githubUrl, setGithubUrl] = useState(null)
+  const [step, setStep] = useState(STEP.FORM)
+
+  useEffect(() => {
+    if (!open) return
+    setStep(STEP.FORM)
+    setDescription('')
+    setShowDetails(false)
+    setCopied(false)
+    setSubmitting(false)
+    setGithubUrl(null)
+    // Snapshot the environment at open time so it reflects the crash, not
+    // whatever the app looks like after the user has poked at it.
+    collectErrorReport({ error, errorInfo }).then(setReport)
+  }, [open, error, errorInfo])
+
+  const reportText = report ? formatErrorReport(report) : ''
+
+  const copyDetails = () => {
+    navigator.clipboard.writeText(reportText).then(() => {
+      setCopied(true)
+      setTimeout(() => setCopied(false), 2000)
+    })
+  }
+
+  const handleSubmit = async () => {
+    if (!report) return
+    setSubmitting(true)
+    const { githubUrl: url, result } = await submitErrorReport({
+      description,
+      contactEmail: email,
+      report,
+    })
+    setSubmitting(false)
+
+    if (result === SUBMIT_RESULT.SENT) {
+      setStep(STEP.SENT)
+      return
+    }
+    // Everything else — self-hosted, unconfigured, offline — hands the user a
+    // pre-filled issue so the report isn't simply lost.
+    setGithubUrl(url)
+    setStep(STEP.FALLBACK)
+  }
+
+  return (
+    <ResponsiveModal open={open} onClose={onClose} size='md'>
+      {step === STEP.FORM && (
+        <Stack spacing={2}>
+          <Box sx={{ ...enter(0) }}>
+            <IconHalo icon={<BugReportRounded />} color='danger' />
+          </Box>
+
+          <Box sx={{ textAlign: 'center', ...enter(50) }}>
+            <Typography
+              level='h4'
+              sx={{ fontWeight: 700, letterSpacing: '-0.01em' }}
+            >
+              Report this problem
+            </Typography>
+            <Typography
+              level='body-sm'
+              sx={{ color: 'text.secondary', mt: 0.5, textWrap: 'pretty' }}
+            >
+              A sentence about what you were doing turns this into something we
+              can actually fix.
+            </Typography>
+          </Box>
+
+          <FormControl sx={{ ...enter(100) }}>
+            <FormLabel sx={{ fontWeight: 600 }}>What were you doing?</FormLabel>
+            <Textarea
+              minRows={3}
+              maxRows={6}
+              autoFocus
+              value={description}
+              onChange={e => setDescription(e.target.value)}
+              placeholder='e.g. I tapped a chore in My Chores and the screen went blank'
+            />
+          </FormControl>
+
+          <FormControl sx={{ ...enter(140) }}>
+            <FormLabel sx={{ fontWeight: 600 }}>
+              Email{' '}
+              <Typography level='body-xs' sx={{ color: 'text.tertiary' }}>
+                (optional — only if you want a reply)
+              </Typography>
+            </FormLabel>
+            <Input
+              type='email'
+              value={email}
+              onChange={e => setEmail(e.target.value)}
+              placeholder='you@example.com'
+            />
+          </FormControl>
+
+          <Box sx={{ ...enter(180) }}>
+            <Button
+              variant='plain'
+              color='neutral'
+              size='sm'
+              onClick={() => setShowDetails(v => !v)}
+              endDecorator={
+                <ExpandMoreRounded
+                  sx={{
+                    transition: 'transform 0.2s',
+                    transform: showDetails ? 'rotate(180deg)' : 'none',
+                  }}
+                />
+              }
+              sx={{ px: 0 }}
+            >
+              {showDetails ? 'Hide' : 'Show'} what gets sent
+            </Button>
+
+            {showDetails && (
+              <Box
+                sx={{
+                  position: 'relative',
+                  mt: 1,
+                  p: 1.5,
+                  pr: 5,
+                  borderRadius: '12px',
+                  bgcolor: 'background.level2',
+                  maxHeight: 180,
+                  overflow: 'auto',
+                }}
+              >
+                <Button
+                  size='sm'
+                  variant='soft'
+                  color={copied ? 'success' : 'neutral'}
+                  onClick={copyDetails}
+                  sx={{ position: 'absolute', top: 6, right: 6, minWidth: 0 }}
+                  aria-label='Copy diagnostics'
+                >
+                  {copied ? (
+                    <CheckRounded fontSize='small' />
+                  ) : (
+                    <ContentCopyRounded fontSize='small' />
+                  )}
+                </Button>
+                <Typography
+                  level='body-xs'
+                  sx={{
+                    fontFamily:
+                      'ui-monospace, SFMono-Regular, Menlo, monospace',
+                    whiteSpace: 'pre-wrap',
+                    wordBreak: 'break-word',
+                    color: 'text.secondary',
+                  }}
+                >
+                  {reportText || 'Collecting diagnostics…'}
+                </Typography>
+              </Box>
+            )}
+            <Typography
+              level='body-xs'
+              sx={{ color: 'text.tertiary', mt: 1, display: 'block' }}
+            >
+              No chore names, notes or attachments are included.
+            </Typography>
+          </Box>
+
+          <Stack spacing={1} sx={{ ...enter(220) }}>
+            <Button
+              size='lg'
+              fullWidth
+              loading={submitting}
+              disabled={!report}
+              onClick={handleSubmit}
+            >
+              Send report
+            </Button>
+            <Box sx={{ textAlign: 'center' }}>
+              <Link
+                component='button'
+                type='button'
+                level='body-sm'
+                color='neutral'
+                underline='hover'
+                onClick={onClose}
+              >
+                Not now
+              </Link>
+            </Box>
+          </Stack>
+        </Stack>
+      )}
+
+      {step === STEP.SENT && (
+        <Stack spacing={2} sx={{ textAlign: 'center' }}>
+          <Box sx={{ ...enter(0) }}>
+            <IconHalo icon={<CheckRounded />} color='success' />
+          </Box>
+          <Box sx={{ ...enter(50) }}>
+            <Typography level='h4' sx={{ fontWeight: 700 }}>
+              Report sent
+            </Typography>
+            <Typography
+              level='body-sm'
+              sx={{ color: 'text.secondary', mt: 0.5 }}
+            >
+              Thanks — this goes straight to the people who can fix it.
+            </Typography>
+          </Box>
+
+          <Box
+            sx={{
+              ...enter(100),
+              display: 'flex',
+              alignItems: 'center',
+              justifyContent: 'space-between',
+              gap: 1.5,
+              px: 2,
+              py: 1.25,
+              borderRadius: '16px',
+              bgcolor: 'background.surface',
+              border: '1px solid',
+              borderColor: 'divider',
+            }}
+          >
+            <Box sx={{ textAlign: 'left' }}>
+              <Typography level='body-xs' sx={{ color: 'text.tertiary' }}>
+                Reference
+              </Typography>
+              <Typography
+                sx={{
+                  fontFamily: 'ui-monospace, SFMono-Regular, Menlo, monospace',
+                  fontWeight: 700,
+                  letterSpacing: '0.06em',
+                }}
+              >
+                {report?.reportId}
+              </Typography>
+            </Box>
+            <Button
+              variant='soft'
+              color={copied ? 'success' : 'primary'}
+              onClick={() => {
+                navigator.clipboard.writeText(report?.reportId ?? '')
+                setCopied(true)
+                setTimeout(() => setCopied(false), 2000)
+              }}
+              sx={{ minWidth: 0 }}
+              aria-label='Copy reference'
+            >
+              {copied ? <CheckRounded /> : <ContentCopyRounded />}
+            </Button>
+          </Box>
+
+          <Button size='lg' fullWidth onClick={onClose} sx={{ ...enter(150) }}>
+            Done
+          </Button>
+        </Stack>
+      )}
+
+      {step === STEP.FALLBACK && (
+        <Stack spacing={2} sx={{ textAlign: 'center' }}>
+          <Box sx={{ ...enter(0) }}>
+            <IconHalo icon={<GitHub />} color='neutral' />
+          </Box>
+          <Box sx={{ ...enter(50) }}>
+            <Typography level='h4' sx={{ fontWeight: 700 }}>
+              Finish on GitHub
+            </Typography>
+            <Typography
+              level='body-sm'
+              sx={{ color: 'text.secondary', mt: 0.5, textWrap: 'pretty' }}
+            >
+              Nothing has been sent. We&apos;ve filled in an issue with your
+              notes and the diagnostics — review it and post when you&apos;re
+              happy with it.
+            </Typography>
+          </Box>
+          <Stack spacing={1} sx={{ ...enter(100) }}>
+            <Button
+              size='lg'
+              fullWidth
+              startDecorator={<GitHub />}
+              onClick={() => {
+                openUrl(githubUrl)
+                onClose()
+              }}
+            >
+              Open pre-filled issue
+            </Button>
+            <Button
+              variant='plain'
+              color='neutral'
+              startDecorator={
+                copied ? <CheckRounded /> : <ContentCopyRounded />
+              }
+              onClick={copyDetails}
+            >
+              {copied ? 'Copied' : 'Copy details instead'}
+            </Button>
+            <Box sx={{ textAlign: 'center' }}>
+              <Link
+                component='button'
+                type='button'
+                level='body-sm'
+                color='neutral'
+                underline='hover'
+                onClick={onClose}
+              >
+                Close
+              </Link>
+            </Box>
+          </Stack>
+        </Stack>
+      )}
+    </ResponsiveModal>
+  )
+}
+
+export default ErrorReportModal